Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
I have (a) Valerie too and have been happy. Just two examples: For HR Lake Tahoe, she was able to combine a couple pts nights with a couple cash nights and got a TSU applied for the whole stay for a true 1 bedroom suite. For a stay upcoming at The Confidante, she was able to call and get a TSU applied for a suite for the three of us on a pts stay -- had to bypass the issue of the 2 person limit for the suite and got the hotel to agree to provide a rollaway for the kid. She calls properties and see what's possible and make things work. To me, the purpose and value of the concierge is exactly this.