Originally Posted by
pcoll
Policy and reality are dependent of compliance. That seems to be the real issue. Noncompliance seems to be masquerading as policy.
Not to belabor the point I was making as personally I would enjoy a PDB but it is not the point of decision whether I fly Alaska or not. However, if it is an expectation of service based on AS Policy (whether or not AS likes it or not) than it can be a point of contention of service. Do or do not do it, but it shouldn't be up to me to see if I get "lucky" and get something that should be part of the service. I certainly understand the difference between policy and compliance, but breaking policy usually (in most regulated companies) comes with discipline.