Originally Posted by
MSPeconomist
I wouldn't consider $8 to be an adequate customer service gesture in this case, nor is getting the Agoda credit acceptable if OP prefers a refund to the original form of payment.
I disagree with you about what Agoda is OBLIGATED to pay for customer service.
However, I WAS WRONG when I didn't catch the "credit v. refund" issue. Even though it was the hotel which messed up, the customer absolutely has a right to full credit to original method of payment.