Chat Agent Said "Citi working on it as we speak"
The other day I really needed to send a SM regarding a statement's missing bonus miles, but encountered the issue. I attempted to Chat, which was a complete waste of 30 minutes! The Chat agent couldn't put the missing miles into my account and gave inaccurate info on when they would be credited, and then advised me to call. Really don't have time for all the back and forth right now. A simple SM usually does it. The Chat agent said Citi was "working on the site as we speak" and the SM or equivalent should be restored/updated soon. Let's hope that's right!