Originally Posted by
DYKWIA
- Have a plan for when things go wrong.
- Sort out hotels for passengers - don't just leave them to fight for themselves.
- Generally look after the people that are affected.
Hardly groundbreaking stuff eh?
I was referring to your quote. That NZ call centre staff rebooked the passenger onto another NZ service is not really surprising or unheard of, is it? I am not familiar with airlines that won't do that, so am not sure why point to NZ as an example to follow.
Regarding hotels - I wonder what NZ would have done if all hotels near LAX had been fully booked? I understand that this being FT people refuse to accept the reality and that hotels can get fully booked in which case there is really not a lot airlines can do. I would not confuse 'can't do' with 'won't do.'