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Old Nov 12, 18, 11:46 am
  #9  
Robl
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 631
Originally Posted by SeeBuyFly View Post
But do they do what you ask (extra miles, reduce limit, close account), or have they eliminated most of the SM staff or reduced their powers? Will need data points.
I lowered my CL in 1 SM and cancelled a card in another. I have received the standard automated email reply so far:
"We have forwarded your inquiry to the appropriate department for handling. Within 72 hours, you will receive an email notice that we have replied to your inquiry. At that time, simply log into Account Online to view the response."
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