Platinum help desk
I had recently an urgent issue with TG and mailed to the Platinum help desk.
No answer and I called directly to some other office of TG and got the issue resolved
Monday morning (one hour after Bangkok Office time started) I got an answer from the Platinum desk and they confirmed, that they open only during Office Hours Monday-Friday
I recall this was different in the past… at least during weekend I got answers.
And those emails are not even forwarded. Not really helpful!