I've noticed an increase in response time over the last year as well as a steady decrease in ability to assist. I have started going back to the DM line, which I've found much better (and faster) success with in recent days. My most recent attempt using Twitter took over an hour to get a seat assignment. Called the DM line. Less than 5 min. Unless I'm in the air and need on the spot assistance (aka calling isn't an option), I'm sticking with the DM line from now on.
Last edited by EG33; Nov 11, 2018 at 1:50 pm
Reason: Typo