Originally Posted by
UA_Flyer
I have flown United for over 27 years. One thing that has been evolving over the years is the hard product is getting better with advancement in technology and innovation including the Lounges and airport facilities (with the exception of IAD, but we know that death, tax and IAD “temporary” terminals are pretty certain in life).
Same here, 25 years on UA, and I would agree about the hard product evolution, with the major exception of Y. Everything about Y is less comfortable now than before. The "advancement in technology" has brought us seats that are more slim, more narrow, more cramped, and with less cushion and less recline. Even on PS flights, there is a consistent decline in Y hard product, "advanced" or not.