A recap of my most recent call...

(FWIW, I’m a Lifetime Platinum. I don’t know if that routes my calls to the cream of the crop in the call center. If so, wow. Not good.)

Here’s a greatly abbreviated (but entirely accurate) recap of the conversation:

Me: “Delta Hotel Calgary Airport In-Terminal” (which is the exact name of the hotel I was calling about)

Agent: “Is that in Calgary, Ontario?”

Me: “No, Calgary is in Alberta. That’s not even close.”

Agent: “Ok. I have the Delta Hotel Edmonton Center Suites? Is that the one?”

Me: “No. The Delta Hotel Calgary Airport is in Calgary, not in Edmonton. That’s a totally different city. And it’s at the airport. In Calgary. The Delta Hotel Calgary Airport.”

Sigh. Is it always going to be like this?