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Old Nov 10, 18, 8:19 am
Join Date: Mar 2014
Location: Leicestershire, UK
Programs: BA Bronze, Marriott Bonvoy Titanium Elite, Heathrow Rewards Premium, Tesco Clubcard, M&S Sparks
Posts: 384
Cannot view stays for over a month


Is anyone else having this issue?

Since circa 5th October, I cannot view my stays when I sign in on the website (app is fine).

When I sign in on the website and try to view my stays it says:
"We’re temporarily unable to display the information you requested. Please try again later."

It's not cache etc. I tried it in Chrome Incognito and also tried on a different browser which I have never used to sign into the website previously (Safari).

The Twitter support team since 7th Oct keep telling me it is being looked at etc but no real update or solution.

I have also called central customer services and they logged it down but again, no update or solution.

I really don't know how this can be escalated or expedited? It's unacceptable to not be able to view reservations on the website for such a long period of time and no urgency.


Last edited by Paren; Nov 10, 18 at 9:04 am
Paren is offline