Originally Posted by arctann

Approved 10/28 via a referral link from my sister.

Still haven't received the card as of 11/9...

On the approval page it said 3-5 business days. Then I called in and was told 7-10 business days. Then I got a message on the website saying "Due to high demand, you may be experiencing delayed delivery of the new metal card. You should expect to receive your card(s) no later than November 10th. We sincerely apologize for the inconvenience." Now I'm getting that same message, but they changed the 10th to the 16th. I'm sure they'll miss the 16th deadline too.

This is super frustrating and a terrible look for AMEX. I've been a cardholder long enough to remember when AMEX had great customer service. I guess that is no longer the case.