FlyerTalk Forums - View Single Post - Marriott.com website : bugs, glitches and outages
Old Nov 8, 2018, 9:16 pm
  #452  
RobOnLI
FlyerTalk Evangelist
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,327
Can someone please tell me why the heck reservations for former SPG properties still get booked through starwoodhotels.com? Meanwhile, if you click on a hotel name from that booking page it brings you right back to Marriott.com?

Anyway, my biggest gripe with this whole process is starwoodhotels.com *still* drops the leading zero of my MR#. This means I can't track the reservation on the home page of marriott.com because the reservation is booked without the correct MR#. However, the hotel does get the full number because they can see my status. This frustrates the heck out of me. I have to input the confirmation number each time I want to look up the reservation (e.g. apply SNAs, check SNAs, etc.).

Yet more awful IT integration of the two companies.

PS - it may just be all reservations booked through starwoodhotels.com won't appear in the "My Trips" section of Marriott.com.

-RM

Last edited by RobOnLI; Nov 8, 2018 at 9:21 pm
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