Old Nov 7, 18, 1:51 am
  #154  
simons1
 
Join Date: May 2013
Posts: 6,247
Originally Posted by LTN Phobia View Post
What's so special about flying that removes personal responsibility towards preparedness though? There are so many aspects of travel and obviously travelling is not limited to flying, but even if you limited it to flying, not all carriers and not all situations are covered by EU261?
I think you would probably know that many travellers are the once in a year holidaymaker types and being dumped in an unexpected situation is not the thing they prepare for. Particularly when you are tired from already having had a 24 hour delay including (self acknowledged) poor communication from BA.

Not all travellers carry the full CWS "just in case BA cock up" toolkit of directories, Skype and hotel apps, 3 days clothing in the rucksack, photos of all your belongings type stuff.

EC261 provides for a duty of care and it was a reasonable expectation that BA would look after its customers.

I honestly think the line of defence is totally absurd.
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