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Old Nov 5, 18, 4:57 pm
Join Date: Dec 2011
Location: West
Posts: 3,355
Originally Posted by turbov6 View Post
10 weeks had passed and still no certificate so I called back in today and was informed that now I won't be receiving the free night certificate this year. This is because my reset date is late July. The annual fee posted late August but they are going by the reset date and not the annual fee posting date. And anyone who is has a reset date before August 15th won't be getting the free night even though they are paying the annual fee. (The reset date should be on the last page of your statement).
My annual fee posted on October 26, therefore I assume the reset date is September and by your logic I should qualify for the e-certificate. My statement shows no such reset date at all.
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