FlyerTalk Forums - View Single Post - Flight From Hell [BA2036 MCO-LGW delayed then diverted to JFK]
Old Nov 5, 2018, 2:17 pm
  #98  
highpeaklad
 
Join Date: Jun 2006
Location: UK, Peak District near MAN
Programs: BA- blue, BD,DL
Posts: 2,027
Auto rebooking was mentioned above, but how do you communicate that to 250 people on a mainly leisure route? Most won’t have a BA app and are likely to have their mobiles turned off due to roaming charges so the chances are by the time they’ve queued up and been told their new flight may well have gone without them.
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