Old Nov 5, 18, 1:08 pm
Join Date: Apr 2012
Location: City of TEN
Programs: FORMER Hyatt Diamond Loyalist, now Globallist
Posts: 132
Maybe Someone that is a Hyatt Representative or I would like to here others that may have had this happen with this Resort.
First, I'm a Globalist and HUGE HYATT fan, I go out of my way to find Hyatt's, almost to a fault for the past 8 years.(nobody cares, I'll move on)

So here's my scenario, I book 5 nights HR Waikiki, early mid-December. I call, wanting to use a TSU and CS puts me on hold, comes back not available. So I ask, what days out of the 5 days would it be available? Our plans are flexible. So I get "It's not available, you won't be able to see it if is available, you can contact the Property directly"

So already, here's my questions or concerns.

1. There's no transparency apparently? Cannot see if a suite is available. You can't just go look, "oh the SPA SUITE is available, I will call and use a TSU.:
2. They don't have many. (fine I can understand that).
3. I see plenty of 1 KING OCEAN FRONT and ONE QNQN OCEAN FRONT available. Which is basically what it is, stayed in it once.
4. I call the Property and she says "call back when in house reservations are available and when they open up that booking period.

So basically, I'm on my 3rd or 4th different answer on this, and now I call back to speak to IN HOUSE.

She's bothered by why I am calling. Who told you to call the Property? Okay, lets skip over that, my question is "Our plans are flexible, out of the 5 days are any days available?" She puts me on a brief hold, comes back, "NONE of those suites are available from now until at least March." So instead of going on, and being frustrated further, I decide to come here.

HYATT HOW ARE NONE AVAILABLE until at least March?? I do not believe this and its just too bad to see on of my favorite companies, that I clearly use often, with zero transparency on this. Anyone? WOH Specialist? Please explain.

I could be off, and maybe there's another Hyatt Property out there, that doesn't show suites available. This is very frustrating, WHY do they even offer TSU at this Property if there's no chance to secure one?

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