FlyerTalk Forums - View Single Post - Flight From Hell [BA2036 MCO-LGW delayed then diverted to JFK]
Old Nov 5, 2018, 12:19 pm
  #92  
Steve_ZA
 
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
Originally Posted by cosmo74
A story in The Sun shows various letters which were given to passengers - all offer apologies for the delay and inconvenience, not one mentions EU261. I think that shows BA in its true colours.

https://www.thesun.co.uk/news/765455...hday-on-plane/
Those photos either deliberately or accidentally cut off the small print at the bottom which does include a bit of compensation information. I think BA should make really clear statements on compensation and duty of care for incidents like these, especially to say something like "if you can make your own hotel arrangements we will reimburse $xxx per person". That at least gets those who are able to go online and find something out of the way and the staff can focus their obviously limited resources on others who cannot.

Photos of kids sleeping on floors doesn't make for good PR no matter how much spin you put on it.


If you click through to the image on twitter the compensation text is visible.
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