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Old Nov 5, 2018, 11:34 am
  #1  
I 40
 
Join Date: Jan 2011
Programs: Hyatt Globalist;Bonvoy Lifetime Titan ; Hilton DIA (amex); AA Plat
Posts: 221
Email Us (and give us 6 weeks..)

Why have they not disabled that feature until they are in a better position to respond quicker?

Sent an email request (from the website) for a basic request in August. Took 5 weeks for a response and they asked for more info ( a sham, they had all they needed).

Chalked it up to the August merger so tried again on 9/22 for a cancelled award stay where the points did not return to my account.

6 weeks later I get this:




What gets me is they want me to reply back? Then wait another 6 weeks to have you request for more info?

Yes, I know I can call, but just don't want to set aside 45 mins for that. It shouldn't be this hard.

Thanks for allowing me to rant....

Last edited by I 40; Nov 5, 2018 at 4:51 pm Reason: Removal of image containing employee name
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