Why have they not disabled that feature until they are in a better position to respond quicker?
Sent an email request (from the website) for a basic request in August. Took 5 weeks for a response and they asked for more info ( a sham, they had all they needed).
Chalked it up to the August merger so tried again on 9/22 for a cancelled award stay where the points did not return to my account.
6 weeks later I get this:
What gets me is they want me to reply back? Then wait another 6 weeks to have you request for more info?
Yes, I know I can call, but just don't want to set aside 45 mins for that. It shouldn't be this hard.
Thanks for allowing me to rant....