Originally Posted by
joecool1885
Interesting. Both Grand Suite and Grand Executive King are listed as "standard". Grand Executive Twin listed as premium. Diplomat also listed as Premium.
I think that there's some confusion here. It's Hyatt's own fault; they've used the same term to mean two different things.
As I'm sure we all know, globalists get free suite upgrades.. but only to "standard" suites. You could also confirm uprates to standard suites with points or upgrade instruments. So, most hotels write, in their suite descriptions "this is a standard suite" or "this is a premium suite". Premium just means "not standard" here. In other words, "not eligible for upgrade". A 3 bedroom diplomatic / presidential suite will say "this is a premium suite", because you can't upgrade to it using pts /certificates / globalist benefit.
And now Hyatt had introduced "9k pts to upgrade to a premium suite". But not using the same definition of "premium" as above. "Premium" here means "1 level above standard". So you can't get that presidential or diplomatic suite. It says so right on the website.
Now, if there are reports of people getting diplomatic suites for 9k pts per night... that just shows that the confusion is not limited to the customers. The hotels and people in the call centers are confused as well. So, book 'em while you can, because eventually they will be properly trained and this will stop happening.