FlyerTalk Forums - View Single Post - Marriott.com website : bugs, glitches and outages
Old Nov 5, 2018, 9:56 am
  #445  
bergamini
 
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
IDK if this is a marriott.com website issue or not. I booked a room at Courtyard Bettendorf for my step-dad for 11K points for the first night and then ~ $75/night for the two remaining nights at a traditional rate. I now see on my account that the 11K was reversed and then deducted again, which was fine. Then an additional 6K points were deducted for "Cash and Points". At check-in they appeared to have split the reservation and I got a $0 folio for the first night, which made sense since that was the 11K free night. I then got another folio for all 3 nights for $0. If they charged me 6K points and didn't charge him for those two remaining nights, I'll be thrilled. But if they charged him and took an additional 6K out of my account I'm going to be annoyed. Anyone see this? I made this reservation several months ago.


11/02/2018

Rewards

Cash And Points Redemption Rate

11/02/2018, Cancelled 0 Rewards

+0 Points

11/02/2018

Rewards

Pointsaver Redemption Rate

11/02/2018, Ordered -11,000 Rewards

-11,000 Points

11/02/2018

Rewards

Cash And Points Redemption Rate

11/02/2018, Ordered -6,000 Rewards

-6,000 Points
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