Originally Posted by Often1

Start with MCOL rather than filing in a SCC.

In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.

Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.

Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.