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Old Nov 5, 18, 5:09 am
  #6  
Globaliser
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Join Date: Aug 2002
Location: London
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Originally Posted by Ziz View Post
So I wonder why the ba agent said it could be upgraded.
I don't know, but it is often the case that the collective (and collected-in-writing) experience of FT is more accurate than the knowledge of a particular call centre agent who may be struggling to remember off the top of his head all the arcane rules that are in play concerning stuff like this.
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