Originally Posted by
Renard
Anyone else still waiting for their birthday night who chose that pre-merger? Mine was mid-August just before the merger and still waiting.....
Previously in thread, I noted that I accepted the birthday Elite night in in July 2018, but it never posted.
This past Friday, at the end of a call to Member Services about something else, I mentioned the missing birthday night. The agent said he would fix it. While on still on the phone, he assured me that my Elite nights had increased by one, and he could see it — but I might have to wait two hours to see it.
Four hours later, the count still had not incremented.
But that night, Marriott's iPhone app showed the updated, correct count — and the next morning, so did the website.
Yay! Fixed by an agent who knew what to do.