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Old Nov 1, 18, 1:45 pm
  #714  
kerrigjl
 
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 307
I had success attaching an "old" Cat 1-5 cert to a Sheraton reservation that I had already held with points by sending an email via https://www.marriott.com/loyalty/contact-help.mi asking for that to be done. No waiting on hold, no clueless reps, done within ~8 hours of the request being sent in.
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