Originally Posted by RobOnLI

I'm beyond fed up with the lack of customer service at Marriott. I'm Lifetime PP but why should my status matter?

I have two stays from August that are missing. They were booked and stayed under my old SPG #. They never posted there. Since then I merged my accounts. I submitted missing stay requests through the website over 6 weeks ago. Nothing. I have called several times and all Marriott does is transfer me to "SPG". SPG tells me to submit them online. After I tell them multiple times that I already have they tell me to email them to [email protected]. I got an auto reply from that address telling me it can take up to 10 days to get a reply. It's been more than 10 days.

I just called Marriott tonight (I only call at night because that's when there's almost no wait for an agent) and yet again they sent me in an endless transfer loop getting nowhere fast.

Not only is their support line utterly useless, as a frequent traveler we are utterly helpless in getting anything resolved. There is no escalation, there is no ticket being created to be tracked and followed. What are we to do?

I think I'm quickly getting on board with this idea of a boycott because this is just ridiculous.

-RM