Another major screw up. Last night I received an email stating that they had cancelled my SNA , at my request, for an upcoming stay. Why I would have done so when this is the last chance I would have to use them, and the first time at a legacy Marriott. The SNA have apparently been re credited to my account. Except I made no such request and would really have liked to have reapplied the certificates to the original request, although presumably further down the wait list than I might have been originally. I'm sorry but I never experienced this level of utter incompetence with SPG. Of course I can't reapply them because the site is down. These may well be the first SNA certificates that have not been able to use since they were introduced, and before I lose 5 next year , as I will only hit 72 nights, with no CC option etc as I am in Canada. The early months seem to be panning out as many had feared in the past.