Old Oct 31, 18, 8:19 am
  #2629  
justwong
 
Join Date: Oct 2018
Programs: Marriott
Posts: 1
I had similar response. I called Marriott right after I was refused by the front desk and the customer care called the hotel but just passed on the message that "Cosmo opts out" to me and even hung up on. I wrote tens of emails... Marriott forwarded my email to the hotel and the hotel says they opt out. And I wrote emails again and was told that Cosmo is not a resort so the hotel does not violates the policy??? I asked the customer care what the "resort fee" I was charged for and waiting for a response. It really pissed me off that I had to spend this much of time dealing with this .....
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