FlyerTalk Forums - View Single Post - Resort and parking fees on reward stays
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Old Oct 30, 18, 9:49 am
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by qazw1 View Post

One agent indicated resort fees and parking waived.

Another agent indicated neither fees waived.

These were suppose to be Platinum Elite CS.
Typical CSR response. I wonder if one was former MR and the other former SPG? Although similar response rates were possible with either side of the house alone. There is no incentive/repercussion for the CSRs to get it right.
RogerD408 is offline