Originally Posted by
adrianlondon
"Heathrow Express said it was sending a rescue service to take passengers on their way to Heathrow Airport back to Paddington where a care team will be waiting to transfer them onto buses to complete their journey."
Surely just taking them to Heathrow would be more useful?
https://www.bbc.com/news/uk-england-london-46003096
The route is likely blocked beyond where the stopped train is. They could go back to an intermediate station and transfer to buses there. But there wouldn’t be HEX staff there, so they presumably think better to get back to base and help passengers from there.
This surely will end up with these passengers being a couple of hours late at Heathrow. Assuming carriers are reaccomodating passengers this must be starting to get quite annoying for the airlines and I expect they will want HAL to put pressure on to Network Rail.