FlyerTalk Forums - View Single Post - Have you booked away due to IT, CS issues?
Old Oct 26, 2018, 12:54 pm
  #10  
estnet
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,821
I was headed away due to the hour(s) hold to get to CS for many months, but as that has sometimes improved new IT glitches seem to have appeared - at least for legacy starwood hotels - that, for me, have been the final nail. Even trying to cancel an award booking took an hour b/c of hold times and incompetent agent last week.
Yes, I think the number of bookings they are missing is hard to see - unless it becomes large enough that their expected earnings are affected
estnet is offline