Old Oct 25, 18, 2:20 pm
  #10  
nsx
Moderator: Southwest Airlines
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist Lite; United Club ex-Lifetime Member
Posts: 19,997
Originally Posted by joshua362 View Post
I think all we need to know is what happens if you show up at T+1.9 hours

Is the BP given easily or is there a lot of keyboard pounding or phone calling?

It would be nice to know if the customer could use it online within the 2 hour window, you blew it Kenny!
I was 45 minutes late Monday. It worked just fine. There may have been a phone call involved, but it took no longer than a typical flight change. The routine is that if the new flight has plenty of empty seats they dispense with standby and just give me boarding pass, which saves us both time.

Years ago (before the funds confiscation policy and before A-list priority for standby) I once missed a flight by 4 hours. The gate agent put me on standby with no pleading for an exception necessary. This is the routine level of service from Southwest. On any other airline, it would be remarkable.
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