Originally Posted by
AmD950
If you have called for reporting lost/fraud at asiamiles, you can verify yourself with 4 of such information.
Guess what the thief can do with it.
This is a really worrying trend, and 7 months for notification is totally unacceptable. Perhaps a lot of people affected were EU citizens and EU could slap CX with a good fine?
Now I'm thinking if my situation is related, where AM has done a grande f**k-up recently.
Called in the other day to book awards, agent started verification. When asked about passport issuing country (been asked and have answered this many times before) she told me my answer was wrong! She claimed that my passport nationality should be HK. Never even had a HK passport! And the last time I booked awards (1month back) my answer to the issuing country (the real one) was good to go. Wondering what the hell is going on with their customer data mgmt...