The pre-order food has definitely been a tough one for Finnair. In the past, had almost a handful of consecutive LH flights to which I pre-ordered a meal. Each time meals not loaded and cabin crew completely clueless. Once they finally got it right (I think I ordered the reindeer that time), the FA insisted that I could not choose my starter as I had pre-ordered, and he absolutely would not budge
Maybe a clever way of managing inventory...
From my point of view, AY's service seems to have improved overall. But my pattern is mostly LH, and have been lucky to do that in J.