The SPG twitter support is currently looking into it. I'll give an update.
Check-in was rather cold from the young blonde woman working in the lounge. Upgrade was to a non-fountain facing terrace room. Didn't ask what welcome amenity I wanted. Provided a business card with the platinum benefits. The manager came over and explained the breakfast situation and was rather warm and polite. While not a wrap around terrace suite, room is still nice and other staff have been friendly on my stay.