Old Oct 24, 18, 4:59 pm
Join Date: Apr 2011
Location: DUS
Programs: BA Gold, A3*G, HH DIA, SPG Plat
Posts: 155
I had a lengthy discussion with the lady who checked us in, her next-level manager and Carlo Chavez, Director of VIP Services, this morning. All of them claimed the Cosmo was excepted from offering breakfast. None of them were able to show me any proof. There were different excursions, ranging from "this is a resort" to "we are not owned by Marriott". The height of cheek was "Well, Sir, there are always some guests who think they have found something new in the Terms and Conditions".

I have then claimed 100 USD compensation and was, of course, refused. I have now send an e-mail with the same claim to Mr. Chavez to have some written proof and timestamp and put Marriott customer care in CC.

We'll see how this ends...

Last edited by LennartH; Oct 24, 18 at 5:09 pm
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