Old Oct 24, 18, 11:21 am
  #2605  
C17PSGR
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Plat Premier; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 4,636
Originally Posted by Horace View Post
LennartH,

Of course, a much bigger improvement would be for all properties within each brand to comply with all benefits for that brand (except for rare cases when local laws profit something).

The loyalty program T&Cs are complicated enough without hotel-specific exclusions.
I'm generally happy with Marriott but I know that American and Delta deliver published benefits to me almost 100 percent of the time. I never have to negotiate to get on the upgrade list and they never (well almost never) let an empty seat in F go out if there is someone on the upgrade list.

Hotels, on the other hand, are a franchise model and its annoying to know I'm only getting published benefits 80 percent of the time and often feel like I have to negotiate for some of those benefits.

Now ... if someone will ask Arne on the conference call in November whether he considers delivering a consistent benefit across properties ,...
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