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Thread: Swiss Customer Service Not Doing Its Job
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Old Oct 24, 2018, 5:17 am
  #3  
Gigantor
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Silver, AF/KL Silver, Swiss Railway
Posts: 791
Originally Posted by airoli
Relax. Things like time-change notifications happen automatically via queues processed by robots. How far into the future is this flight? There is a good chance that you would have been notified of the time change in due course...
Not so... I just spoke with Swiss customer service (German language). The agent spoke English with me.
The schedule change took place on 19. September 2018, some 5 weeks ago.
I was told that the robot does not always work as expected.

"Even Circle Members have not received e-mails due to a schedule change."

This is a pathetic situation that needs to be remedied.
Last edited by Gigantor; Oct 24, 2018 at 5:24 am
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