Thanks very much. The online reviews are quite shocking at times so good to hear from FT'ers.
Currently booked on points into the Courtyard one block closer to the sea but thinking of paying cash for this BW instead, grabbing two large suites. The views from the hotel doesn't look as nice as from the Courtyard (from what I've seen online) but that's not a huge point in my book. Just concerned about service from staff and the condition or 'state' of some of the rooms according to TA reviews.
Had a few emails back & forth and they seem good from that perspective.
https://www.tripadvisor.co.uk/Hotel_Review-g294217-d573158-Reviews-Best_Western_Plus_Hotel_Hong_Kong-Hong_Kong.html