FlyerTalk Forums - View Single Post - Escalating a pathetic Cust Rels response - cancellation requiring out of pocket spend
Old Oct 22, 2018, 4:13 pm
  #9  
enpremiere
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
If it was a confirmed mechanical (not mechanical following an upstream weather) issue, they may cover reasonable expenses.

There is a thread about this here. It's important to be concise, factual, leave out emotion and provide receipts for reasonable hotel rooms. You can document the non-usable voucher and the Twitter note.

Good luck and please post back with your results!
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