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Old Oct 22, 18, 12:45 pm
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, spg plat, aa plat, marriott plat
Posts: 3,201
Well you could have been on hold for 2 hours to be transferred to a sup who then couldn't do anything (or so she said) and refused any comp points for the ridiculous wait times!
She, unlike others, claimed I had to call rewards during their business hours (anyone else know if this is true?) couldn't do anything with a cert - oh, and I had originally called the "rewards" number and none of the 3 people I spoke to before her had mentioned that they weren't actually in the "rewards" dept,
Oh - and the annoying message about "you".... was back
estnet is offline