Originally Posted by
percysmith
QR - from my very limited sample of 1, yes, I noticed the CSD helping with the DoD service
CX - well I saw the ISM last night help pull a cart that she just overtook (it was a 77G so she still had enough room to do that). But she wan't there throughout the whole of the service.
You'd be lucky if the ISM isn't making (or ordering the FP to make) the cockpit cappuccino or herself a latte when the galley purser is trying to plate 38 main courses and desserts on their own.
On QR 359, it is 5 FAs to 36 pax. CX 350 is 4 FAs to 38 pax. Go figure
On QR, the CSD's area of responsibility is the first 5/6 rows on the left on the cabin.
The difference in culture is in QR, there's no expectations that the higher you're promoted, the less cabin work you have to do like CX. I really think CX in the long term should eliminate the ISM position and absorb the responsibility with the SP. 3 rank hierarchy is more than enough on a single deck plane. I don't think In-Flight Supervisors are on every SQ flight other than A380s.
QR's galley positions are all rotated amongst the cabin attendant rank. Cabin Seniors and Cabin Services Directors are always a cabin position.
Try telling CX FPs or ISMs to work a cabin position...