FlyerTalk Forums - View Single Post - New Business class service - from July 2018 - Experiences and Discussion
Old Oct 21, 2018, 10:34 pm
  #169  
jckl
 
Join Date: May 2017
Posts: 178
Originally Posted by Unionruler
Lastly, from my limited experience with CX, CX ISMs don't help with the service as much as QR CSDs do.
This is the biggest difference. On QR, the CSD is a cabin position, with service responsibility. On CX however, the ISM is merely a supervisory role and helping out is their own discretion. Many CX ISMs haven't served passengers in a long time and are out of touch with service drills.

On QR B787, there are 3 crew assigned for JCL, 1 galley, 1 CSM serving the left side and another the right side. When YCL service is over, some may come up and help. QR B787 DoD works because of the high crew to pax ratio and the relatively short cabin (only 6 rows).
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