FlyerTalk Forums - View Single Post - New Business class service - from July 2018 - Experiences and Discussion
Old Oct 21, 2018, 9:29 pm
  #168  
Unionruler
 
Join Date: May 2017
Location: SIN
Programs: AS MVPG75k, AA Plat
Posts: 740
Originally Posted by SeeBuyFly
Coming off a fantastic flight on QR, with quick and gracious DoD service, I was wondering if anyone has a sense of the staffing levels per J passenger on CX vs. QR. Why is non-DoD service on CX taking so long, while QR manages to do it efficiently and eagerly at all times during the flight?
Because the QR pre-departure service procedures are insane, yet drilled to a fault and thus ruthlessly efficient:
1. Pre- and during boarding, inventorise the exact number of each and every dish catering has uplifted, and note this on the sheets the FAs use to take orders
2. FAs assigned to J sections to greet respective customers
3. Serve customer's choice of PDB, including hot beverages if they wish, and cold/ warm towel
4. Give out menu, and if overnight sector also the pyjamas
5. Take as many orders as possible until "Cabin crew, take your seats"

Primarily from experience, and secondarily from the sensing of the orders coming in, the CSD decides how much of the J catering to warm up during takeoff, and the FAs reconcile their orders so as to pinpoint which customers they will have to approach to make an alternative choice due to running out of a dish. There is always at least one FA dedicated to plating too.

Lastly, from my limited experience with CX, CX ISMs don't help with the service as much as QR CSDs do.
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