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Thread: Missing Your World Reward Points
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Old Oct 21, 2018, 2:01 am
  #9  
Metanoia
 
Join Date: Sep 2009
Location: Somewhere
Programs: AS MVP, EK Silver, Bonvoy Plat
Posts: 921
Originally Posted by UAworldwide
I’m getting SPG points still for EK flights, but EK miles for SPG stays stopped on 18 Aug. I’ve merged my SPG accounts and everything else seems to be working. But no Skywards miles for stays. I raised the topic with SPG and Marriott, they said ‘they’ll do research’ but nothing yet. They said it takes 6 weeks for the stay to post to EK, but that’s ridiculous, because it used to take only a few days.... last communication was already 1 week ago and no response. So I’ll try again .
Marriott IT is in shambles, they must have hired the cheapest contractor they could find.

I have a different case dealing with missing nights and the advice of the agent on my 5th call to follow up is "escalate to a supervisor as soon as you connect to an agent." I haven't tried yet but that might help.
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