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Old Oct 18, 18, 6:29 pm
Join Date: Nov 2010
Location: CA
Programs: Alaska, Marriott
Posts: 73
Where to complain?

I have an OC8. I called Marriott to see if I can upgrade (and I assume pay some additional points) to NC6 because the hotel I want to use it at now is cat 6 (it was 8 pre-merger). After being on hold with one rep forever who thought maybe she could help but finally said she could not do that, she transferred me to supposedly a supervisor. He absolutely would not even let me speak beyond my initial explanation of what I wanted and continued to very rudely talk over me. I then asked for his name, and he wouldn't give it to me but he hung up instead. I then got an email saying my OC8 is cancelled - something I NEVER asked for!

I am beyond mad about the rep who would NOT let me speak, and I was on hold for over 90 mins only to have no resolution but instead my OC8 cancelled, something I did not want unless I was getting a new cert issued (preferably with some type of upgrade since obviously it's possible). I want my problem solved, but I really, really want to complain about that rep.
slsdi is offline