Originally Posted by
UA-NYC
With pre-merger SNA, there were a couple times I couldn't even apply them as the hotel was sold out of all suites and it was a technical limitation...not great but understandable.
Not sure if this is something similar (like the suites or sold out) but it's still bad form. You just don't know these days w/Marriott whether it's incompetence or malice sadly.
I completely understand if no suites are available (I just checked, again, and there is availability currently) at check-in. I'm questioning being "DENIED" on the 1st day of the system "looking" for an upgrade. It is not a big deal if we get a suite I'd just like to know if this is normal protocol and verbiage. "UNAVAILABLE" would be much nicer than "DENIED",
