Originally Posted by
Nick Art
Worry not! I’ve been through the same and eventually got my account fixed!
You can try to reset the account over the fairmont website. (You get a different email there which worked to unlock the account in 2 out if 3 cases so far. If it doesn’t work, like in my own case, do call the Moncton Call center (number is somewhere in this thread) and make sure you are speaking to a former FPC agent: They are the only ones who do actually care about us former FPC members. And after months of work by me and the agent (they had to deal with accor IT internally which seems to be a pain too) they finally got my account unlocked and fixed.
The rest of Le Club support is basically useless and does not care.
I also called the Moncton Centre and one fo the agents tried to reset my password but it didn't work. She transferred me to a supervisor who basically said that he couldn't do anything. I didn't ask if the agent was a former FPC agent. I will try calling Moncton again.