Originally Posted by
jeffery352
Right before they started boarding, I looked at the standby list and they gave the upgrade to the #2 person on the list and skipped me. I asked the gate agent about it — and she said she called my name for an upgrade verbally without clearing me in the system, and since I didn’t come to the desk she gave it to the #2 person on the list.
That is not per rules and sounds suspicious. She should have cleared you. You might consider complaining to 1kvoice. Not so much for comp but because what the GA did was wrong (and will show as such in UA's systems).