Originally Posted by
lallied
I don’t disagree but not suggesting suffering silently. Just complaining later when not powerless and at the mercy of someone who can have you removed from plane.
The only loser here is pax. Nothing will change because of this. The planes won’t be cleaner. The pilots will still be fatigued.
If she had just written in wouldn’t have changed either. But at least she wouldn’t be stressed, upset, late (r) getting home, and out of pocket.
And immigration might be clean but give them a hard time and maybe you don’t get in country or maybe get to spend more time than you would like in an interview room.
But that's precisely the problem. Would anyone here pay for a meal, accept and eat it when it shows up undercooked, and then write a letter later so that they don't get booted out/go hungry. That airline staff can remove passengers for having the temerity to complain is a big part of the problem.
If AC had cleaned the plane, no problem. If the FA had taken the garbage, no problem. Passenger complains about not getting what they paid for. Big problem. Yeah, it's easier to walk away and send a letter to some automated machine. Will the FA ever hear about it again? Probably not.
As for immigration etc, for it to be comparable, there has to be a service delivery failure first. If anyone goes around picking a fight without service delivery issues, that's their problem. I dare say immigration folk are trained to higher customer service standards than whatever transpired here. Probably because they don't work in a culture that views Y pax with contempt.